Frequently Asked Questions

We sell large 4-5" or small 2-3" sugar cookies in a variety of flavors including vanilla, chocolate, peanut butter, funfetti, cookies & cream, cherry almond, s'mores, maple cinnamon and gingerbread with several icing flavors like vanilla, mint, lemon & raspberry. All of our cookies are homemade and hand decorated beautifully. We also offer undecorated and paint your own or color your own cookies. Check out our online store for more details.

Yes, we offer gluten-free custom cookies in every flavor option on our flavors page. We promise they taste just as yummy as the gluten-filled ones! Vegan and dairy-free cookie dough testing is in progress so please check back if this is something you're interested in.

*Note: We can accommodate certain allergies, however we are not an exclusively nut-free or gluten-free bakery so cross contamination can happen. Many efforts are made to prevent this (such as separate pans, towels, non-porous utensils, and extra washing, etc).

No, we do not offer shipping at this time. Please select shipping at checkout if you'd like your order delivered. Delivery is not calculated at checkout. Separate delivery invoice will be sent after order is confirmed and is based on location and availability ($1/mile from our location in Kewaunee, WI).

We are in the process of determining the most cost-effective options for shipping custom cookies in Wisconsin so check back soon!

We do not offer refunds or returns due to the time, resources and ingredients it takes to make them. All sales are final.

Pricing varies by size and number of treats or cookies. We do not charge extra for gold or silver accents, number of colors used or design. Please look at our "Order" page for detailed price information. Delivery charges are not calculated at checkout. Delivery invoices are sent separately after order is confirmed.

Debit, credit cards and ACH bank transfers are accepted in our online store. Cash or check can be dropped off or mailed to Sugar Cookies Ink LLC N2793 Apple Ln Kewaunee, WI 54216. We also accept Venmo (https://venmo.com/u/brdgy333) and Cashapp (https://cash.app/$brdgy333). Payment in full is required to confirm your order. All orders must be paid for 1 week prior to pick up or delivery.

Yes, we offer delivery for $1/mile from our location near Kewaunee, WI. Delivery invoices will be sent separately after order details are confirmed. Delivery is not calculated at checkout. We are one of the lowest priced, best tasting and highest quality home bakeries offering custom cookies near Green Bay. We serve Northeast Wisconsin including Door County, Sturgeon Bay, Green Bay, Manitowoc and everywhere in between. We deliver to small towns in the area like Luxemburg, Mishicot, Two Rivers, Denmark or Algoma. We are also happy to meet halfway or have pickup available at our in-home bakery to accommodate your schedule.

We prefer a 2 week notice to allow us to custom design, bake, dry and package the cookies and chocolate dipped treats we offer. Some requests can be completed with less notice, so don't hesitate to place an order.

Yes, we do accept rush orders at no extra charge if we can accommodate them. These orders typically require pre-payment and pickup. We will contact you to confirm the order or give you other options, such as a different flavor or size if your specific request isn't possible.

Yes, there is a one dozen minimum order requirement. Our online store allows you to choose add-ons as well (ex: 16 cookies needed). If you are ordering several dozen, feel free to choose multiple flavors. If you have a specific request, such as sample packs or taste tests for weddings or showers, please reach out to us below.

We individually package and heat seal every cookie to preserve freshness that typically lasts two weeks. Some cookies do stay fresh longer than that depending on moisture content and humidity levels. Our custom cookies also freeze well. If your event is postponed, just pull them out a day in advance and allow them to unthaw at room temperature. Do not refrigerate your custom cookies as it tends to dry them out faster.

Chocolate covered strawberries are not individually packaged and stay fresh 1-2 days at room temperature and 3-4 days if refrigerated.

Cake pops and other dipped treats usually stay fresh up to a week since the chocolate seals in the moisture. These can be refrigerated or frozen for later as well.

No, we do not have an edible printer and do not make printed cookies at this time. Every custom treat is hand designed and decorated, which we think adds to the uniqueness of our product. Business and corporate logos are still able to be transferred to any custom cookie. We hand draw them.

You will receive an email confirmation and we will reach out within 3 days via text, phone call or email to finalize any details. Your order is not confirmed until payment in full is received. If you do not receive a text, call or email from us, please check your junk folder or reach out to us below to verify we received your request.

Our gift cards are electronic and you will receive an email confirmation. When redeeming the gift card online, enter your confirmation order number in the notes section along with the other details about your order.